Help

All Kat’s Botanicals customers can enjoy guaranteed delivery service offered through Route.com. Once you opt in, you are covered for lost, stolen, or damaged goods. When you checkout, you will be given the chance to opt in for guaranteed delivery.

Without selecting and paying for this option, we may not be able to reimburse you for your lost, stolen, or damaged shipments.

Kat’s Botanicals provides a 100% satisfaction guarantee with all orders. If you are unhappy with your purchase for any reason, we offer your choice of a refund or exchange within 30 days of purchase.

Refunds, returns, and cancellations will be handled through email or via our contact form if necessary.

Unfortunately, we do not accept check or prepaid card payments at this time.

Yes to both. As a ‘thank you’ to the people who are currently serving or who have served our country, Kat’s Botanicals offers a 15% discount on all products every time you purchase.

We welcome everyone who has served in the military at any time in any of these branches:

• Marines
• Army
• Air Force
• Navy
• Coast Guard
• National Guard

Furthermore, we offer the same discount of 15% off every purchase for individuals suffering from:

• Mobility disabilities
• Mental disabilities
• Hearing disabilities

And more…

How to Redeem Your Discount

Prior to placing your order, send us an email with a copy of your DD214 (for active or prior military) or your social security disability award letter. We will reply with your 15% off code that can be used at checkout.

Yes, we currently do accept Visa and MasterCard debit or credit cards.

In order to checkout using our credit card processor, both billing and shipping addresses must be the same. Some cards will be declined due to international transaction restrictions. Usually, this occurs with smaller banks and credit unions.

Customers can call their bank and clear the charge as a valid transaction and ‘whitelist’ Kats Botanicals for future orders.

Orders are restricted to USA-based customers only.

Please note: due to our credit card processor being located in the UK, your bank might charge you an international processing fee.

Credit Card orders ship the same day or the following business day, in most cases.

For ACH orders, the first two orders must clear payment before products will ship, which can take 3-5 business days. All subsequent orders using ACH as the payment type will be shipped same-day or next-day.

Yes, Kat’s Botanicals offers free shipping on all orders over $100.

This is valid for standard shipping within the contiguous U.S. only.

Please note: Free shipping is not available for Canadian residents.

Simply select the ACH payment method at checkout and follow the prompts. Because ACH payments are essentially e-check payments, your bank has to match the routing and account numbers you select or the payment will get returned.

Once your ACH order is processed, it typically takes 3-5 business days for the payment to clear.

The routing number for your bank can be found at the bottom left of a personal check. Alternatively, you can contact your bank, and they will provide the number to you.