Thanks for contacting us

Thank you so much for dropping us a line here at Kats Botanicals. One of our customer service representatives will reply to your query very soon. We take pride in answering every email we receive and ensuring you are getting the best service we can offer.

If you were looking for more information on your order, you can check your order status for an update.

If you haven’t had a chance yet, check out our FAQs page for some of the more common questions.

Be sure to check out your My Account page for any support replies. You can find open support tickets there.

You can also find more info on delivery times, returns, refunds, and exchanges or cancellations.

Our Kratom Guidebook may also answer some questions you have and broaden your knowledge about the botanicals you’re most interested in.

We love it when our community members reach out to us. We’re not happy unless you are and that’s why one of our goals is to provide you with exceptional customer service and ensure your satisfaction with every aspect of Kats Botanicals. We look forward to answering your query and will get back with you very soon.