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Below are some of the most frequently asked questions about ordering from Kat’s Botanicals.
Still need help? Head over to our Contact Page, or send an email to support@katsbotanicals.com.
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Our loyalty program is free to join and rewards customers by issuing points for qualifying purchases and activities like referring a new customer to us, writing a product review, and more. Rewards Points can be redeemed in 100-point increments for discounts on any Kats Botanicals purchase (even flash sales and clearances!). Spend 100 Rewards Points and get $10 off your order, or save your points over time for even bigger discounts on future purchases.

The program has three tiers, each with progressively higher point-earning potential. Check out the Rewards Page to learn more or to enroll.

The tiers are as follows:

Kratom Club

Free to Join

  • Earn 1 point for every $1.00 spent on qualifying purchases

Bali Crew

Spend $250 to qualify

  • Earn 1.25 points for every $1.00 spent on qualifying purchases

Super Maeng Da

Spend $1,000 to qualify

  • Earn 1.5 points for every $1.00 spent on qualifying purchases
  • Participate in exciting merchandise giveaways!

Redeeming Points for Discounts

Redeeming your hard-earned Rewards Points is easy! Simply apply your points for a discount at checkout.

All Kat’s Botanicals customers can enjoy guaranteed delivery service offered through Route.com. Once you opt in, you are covered for lost, stolen, or damaged goods. When you checkout, you will be given the chance to opt in for guaranteed delivery.

Without selecting and paying for this option, we may not be able to reimburse you for your lost, stolen, or damaged shipments.

Kat’s Botanicals provides a 100% satisfaction guarantee with all products. If you are unhappy with your purchase for any reason, we offer your choice of a refund or exchange within 30 days of purchase. Refunds, returns, and cancellations will be handled through email or via our contact form if necessary. All refunds/exchanges are subject to review, provided at the discretion of Kats Botanicals.

Unfortunately, we do not accept check or prepaid card payments at this time.

Yes to both. As a ‘thank you’ to the people who are currently serving or who have served our country, Kat’s Botanicals offers a 15% discount on all products every time you purchase.

We welcome everyone who has served in the military at any time in any of these branches:

  • Marines
  • Army
  • Air Force
  • Navy
  • Coast Guard
  • National Guard

Furthermore, we offer the same discount of 15% off every purchase for individuals suffering from:

  • Mobility disabilities
  • Mental disabilities
  • Hearing disabilities

And more…

How to Redeem Your Discount

Prior to placing your order, send us an email with a copy of your DD214 (for active or prior military) or your social security disability award letter. We will reply with your 15% off code that can be used at checkout.

Simply select the ACH payment method at checkout and follow the prompts. Because ACH payments are essentially e-check payments, your bank has to match the routing and account numbers you select or the payment will get returned.

Once your ACH order is processed, it typically takes 3-5 business days for the payment to clear. We ship your ACH order right away if you email us a screenshot of the debit leaving your account to ach@katsbotanicals.com.

The routing number for your bank can be found at the bottom left of a personal check. Alternatively, you can contact your bank, and they will provide the number to you.

We ship same day if you order before 2pm eastern time Monday through Friday.

For ACH orders, the first two orders must clear payment before products will ship, which can take 3-5 business days. All subsequent orders using ACH as the payment type will be shipped same-day or next-day.

Yes, Kat’s Botanicals offers free shipping on all orders over $100.

This is valid for standard shipping within the contiguous U.S. only.

Please note: Free shipping is not available for Canadian residents.

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