Contact Us

Our customer service team is available six days a week to help answer all your questions and resolve any concerns. Do not hesitate to contact us at any time.

Customer Support Hours

Monday-Friday: 8am-5pm – Central Time (CT)
Saturday: 10am-4pm – Central Time (CT)
Sunday: Closed

Holiday Support Hours

Christmas Day 12/25: Closed
New Year’s Day 1/1: Closed

Contact Options

Email Us:
Call Us: (615) 805-5619 (Toll-free)
Chat with Us: Chat
Facebook: Kats Botanicals
US Office

Kats Botanicals
750 Hickory Industrial Dr
Old Hickory, Tennessee 37138
(615) 805-5619 (Toll-free)

Need a Faster Response?

Visit our Frequently Asked Questions — there may already be an answer to your question.

Check out our Kratom Guidebook to learn more about Kratom and the latest news from the American Kratom community and FDA.

Contact Form

Alternatively, you can fill out the form below and someone on our customer service team will get back to you as soon as possible (usually within 1 business day).

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We’re Here to Help

Got a question, complaint or request for our customer service team? Talk to a real human.

You’re not going to wait days for an answer to your email or have to wait on hold when you call us. At Kats Botanicals, we provide exceptional customer service — the same kind that we’d want to experience ourselves (and former customers who’ve joined our team can attest to that!).

We operate in an industry built on trust. This can only be achieved through communication and experienced support — whether it’s your first time contacting us or if you’ve been a customer since the beginning. We take pride in answering all support questions within 1 business day.

Your Satisfaction
Is Important to Us

We want you to have the best possible experience with us. We value all feedback — both positive and negative — and use it to improve the products we offer and to build stronger relationships with our customers.

If you would like to share a positive experience with us, please leave a review.

If you’ve encountered a problem or you’re not satisfied with our service, please contact our customer support team using one of the contact methods listed above. We aim to resolve all complaints so that you are happy with the outcome.

If you’re not satisfied with your Kats Botanicals order, we offer 30-day full refunds. Learn more about our returns, refunds, and cancellation policy.