We’re Here to Help
Got a question, complaint or request for our customer service team? Talk to a real human.
You’re not going to wait days for an answer to your email or have to wait on hold when you call us. At Kats Botanicals, we provide exceptional customer service — the same kind that we’d want to experience ourselves (and former customers who’ve joined our team can attest to that!).
We operate in an industry built on trust. This can only be achieved through communication and experienced support — whether it’s your first time contacting us or if you’ve been a customer since the beginning. We take pride in answering all support questions within 1 business day.
Your Satisfaction Is Important to Us
We want you to have the best possible experience with us. We value all feedback — both positive and negative — and use it to improve the products we offer and to build stronger relationships with our customers.
If you would like to share a positive experience with us, please leave a review.
If you’ve encountered a problem or you’re not satisfied with our service, please contact our customer support team using one of the contact methods listed above. We aim to resolve all complaints so that you are happy with the outcome.
If you’re not satisfied with your Kats Botanicals order, we offer 30-day full refunds. Learn more about our returns, refunds, and cancellation policy.