Location: Old Hickory, TN (Nashville Metro)
Company Overview:
Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic, fast-paced environment? If so, we have an exciting opportunity for you to join our team as Part-time Customer Support Representative (CSR). We believe in going the extra mile to create positive experiences for our customers. As a CSR, you will play a pivotal role in building lasting customer relationships, providing expert assistance, and ensuring customer satisfaction.
Job Summary:
As a Customer Support Representative, you will be the front line of our customer interaction, engaging with customers through various channels, including phone, email, chat, and social media. Your primary responsibilities will include offering product and service information, resolving customer issues efficiently, and exceeding customer expectations. You’ll be an integral part of our team, helping us maintain our commitment to outstanding customer support.
Key Responsibilities:
- Customer Engagement: Answer customer calls and actively listen to identify and address their concerns, building trust and loyalty with each interaction.
- Problem Resolution: Troubleshoot, research, and resolve customer issues via phone, chat, or email, ensuring timely resolution.
- Quality Assurance: Adhere to quality guidelines to provide consistent, high-quality support to customers.
- Team Collaboration: Work effectively in a team environment and independently with minimal supervision.
- Handling Concerns: Address customer concerns, offer appropriate solutions, and follow up to ensure complete resolution.
- Communication Skills: Demonstrate exceptional interpersonal and communication skills.
- Flexible Availability: Willingness to work evenings and weekends as needed to meet customer needs.
- Sales Support: Generate sales leads and educate customers on promotions, memberships, and products to enhance their service experience.
- Record Keeping: Maintain records of customer interactions and process customer accounts and documents.
- Product Knowledge: Stay informed about product features, functionalities, and updates to provide accurate information to customers.
- Confidentiality and Data Security: Exercise utmost discretion and handle sensitive information, including importation and payment details, with the highest level of security & confidentiality to protect our customers’ privacy and data integrity.
Qualifications and Personality Traits:
- A positive, outgoing, and open-minded attitude is a must.
- Typing speed of at least 40 words per minute.
- Strong attention to detail and a commitment to immediate customer responsiveness.
- Ability to accept and implement coaching and feedback to achieve individual and team performance goals.
- Effective multitasking and prioritization skills.
- Problem-solving and adaptability in changing situations.
- Strong computer skills, including proficiency in managing multiple web-based applications.
- Experience with CRM systems and persuasive writing.
- Proficiency in Google Workspace and phone system operations.
- Excellent written and verbal communication skills.
- Familiarity with help desk software and remote support tools.
- Understanding of CRM systems and their functionality.
- Excellent time-management skills, organization, and patience.
- Ability to train and mentor junior customer support representatives.
Education and Experience:
- 2+ years of customer support experience.
- High school diploma or equivalent.
We provide exceptional service to our customers, and our customer Support Representatives are at the heart of this mission. If you are a proactive problem solver with a passion for helping others, we invite you to apply for this exciting opportunity and join our team!
Please submit your resume and a cover letter outlining your relevant experience and why you believe you are the ideal candidate for this position.