Kratom FAQ’s

We understand you might have some questions for us. Below are the commonly asked questions to Kats Botanicals. If your question isn’t here, please contact us and we’ll find your answer right away!

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How do I pay using ACH?

Since you are creating an electronic form of your physical check your bank has to match the routing and account numbers you select or the payment will get returned. Once your ACH order is processed it takes 5 business days to clear. We currently ship ACH orders out in 3 business days from the time that you order. This is subject to change and will become faster as time goes on. How do I find my routing number?

Do You Do Lab Testing On Your Kratom Products?

Yes. We take our lab testing very seriously. Kats Botanicals wants to always ensure the purest product and the best quality. That means we want no heavy metals, chemicals, pesticides, bacteria, or pathogens in any of our Kratom leaf.

Is Kratom Legal In My State?

Currently, Kratom powder is not legal in these states:

  • Alabama
  • Arkansas
  • Indiana
  • Rhode Island
  • Vermont
  • Wisconsin
  • Washington DC
  • Alton (IL)
  • Sarasota County (FL)
  • San Diego (CA)

If you live in any of these areas, Kratom is banned or has strict regulations on it. In the states in which Kratom has been banned Kats Botanicals cannot ship there. You are also welcome to discover more information about the legality of Kratom in your state.

How Long Does Shipping Take?

Once your ACH order is processed it takes 5 business days to clear. We currently ship ACH orders out in 3 business days from the time that you order. This is subject to change and will become faster as time goes on. Make sure your routing and account number is correct or else the ACH payment will get returned.

Refunds, returns, and cancellations will be handled through email or our contact form if necessary. Please use signature tracking as explained below.

Will I Get Salmonella From Your Kratom?

In short, no. We closely monitor our Kratom powder and have a specific set of standards our sister plantations overseas must adhere to. If they are not up to our cleanliness levels, we don’t use them. Salmonella is one of the pathogens we test for in our Kratom. See “Do You Do Lab Testing On Your Kratom Products?” question for more information on our lab test results.

What Is Kratom?

Kratom, or Mitragyna Speciosa, is a tree native to countries such as: Malaysia, Myanmar, Papua New Guinea, and Thailand. It is best known for the leaves which distribute over 40 different psychoactive compounds. Farmers harvest our Kratom leaves from these trees where they then begin the process of cultivation, drying, and crushing.

Our Kratom leaf is ground into a fine powder (or crushed if desired) to be consumed several different ways. Kratom is not currently approved by the FDA and several states have already banned this plant.

Can I Use Kratom?

Anyone at least 18 years of age can use Kratom. If you reside in a state where Kratom remains legal you are eligible to buy kratom online or anywhere else. Kats Botanicals always tests our powder to ensure you are getting the best quality and purest form of the leaf. You know your body better than anyone else. If you have a health condition, please consult with your physician before consuming Kratom as there could be negative side effects.

Will I Get High On Hemp Oil?

The active ingredient in marijuana is tetrahydrocannabinol (THC), which causes the “stoned” or “high” effect. Hemp oil does not cause this reaction. Please see the question above as some Hemp oil is made with small amounts of THC, this will cause a “high” feeling (and lead to a failed drug test). Our oil has .03 THC, however, it is not enough to make you feel high.

Is Hemp Oil Safe?

Yes. Our Hemp oil is extracted from specific varieties of cannabis which is also known as hemp. Chemically, Hemp is one of 85 chemical substances known as cannabinoids, which are all found in the cannabis plant. Hemp is completely unrelated to the chemical chain which results in THC and is a legal cannabinoid which has been pronounced safe to consume at any concentration.

Can I Pay By Check?

Unfortunately, we do not accept check payments at this time.

Can I Pay by a Prepaid Card?

Unfortunately, we are unable to accept payments from any prepaid cards.

Still have a question? Contact us