Frequently Asked Questions

We understand you might have some questions for us. Below are the commonly asked questions to Kats Botanicals. If your question isn’t here, please contact us and we’ll find your answer right away!

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Does Kats Botanicals Accept Credit Cards?
Do You Offer Free Shipping?
How do I pay using ACH?
How Long Does Shipping Take?
What is Your Returns and Refunds Policy?
Can I Pay By Check?
Can I Pay by a Prepaid Card?
Do You Offer Discounts For Veterans & Persons of Disability?
What is Your Policy on Lost, Stolen or Damaged Goods?
What Is Kratom?
Can I Use Kratom?
Is Kratom Legal In My State?
Do You Do Lab Testing On Your Kratom Products?
Will I Get Salmonella From Your Kratom?
Is Hemp Oil Safe?
Will I Get High On Hemp Oil?

Does Kats Botanicals Accept Credit Cards?

Yes, we currently do accept Visa and MasterCard debit or credit cards. In order to check out using our credit card processor, both billing and shipping address are required to match. Some cards will be declined because it is an international transaction. Usually this occurs with smaller banks and credit unions. Customers can call their bank and report that the transaction is a good transaction and that they will be ordering from Kats Botanicals in the future. Orders are restricted to USA based customers only. Please note: due to our credit card processor being in the UK, your bank might charge you an international processing fee.

Do You Offer Free Shipping?

Yes, we offer free shipping on all orders over $100. Valid for standard shipping within the contiguous U.S. only. Please note: Free shipping is not available for Canadian residents.

How do I pay using ACH?

Since you are creating an electronic form of your physical check your bank has to match the routing and account numbers you select or the payment will get returned. Once your ACH order is processed it takes 5 business days to clear. However, if you place an order using our ACH processor and have previously used our ACH processor with success, your order will be shipped same day or next business day. How do I find my routing number?

How Long Does Shipping Take?

Credit Card orders ship same day or next business day from the time you place the order. If you place an order using our ACH processor and have previously used our ACH processor with success, your order will be shipped same day or next business day. If it is your first time using ACH then we need to wait for the check to clear before we can ship which takes 3-5 business days.

What is Your Returns and Refunds Policy?

We guarantee our quality to all of our customers and if you are unhappy with your purchase we offer a refund or an exchange within 30 days of your purchase. Refunds, returns, and cancellations will be handled through email or our contact form if necessary.

Can I Pay By Check?

Unfortunately, we do not accept check payments at this time.

Can I Pay by a Prepaid Card?

Unfortunately, we are unable to accept payments from any prepaid cards.

Do You Offer Discounts For Veterans & Persons of Disability?

Yes to both. Thank you to the people who are serving, or have served our country with a 15% discount on all of our products every time you purchase.

We welcome everyone who has served in the military at any time in any of these branches:

  • Marines
  • Army
  • Air Force
  • Navy
  • Coast Guard
  • National Guard
  • Veterans of all branches
  • Cadets

We want to ensure that people with disabilities are also getting their savings at Kats Botanicals by offering the same discount of 15% off every purchase. We want you to be able to enjoy our products as well by extending these savings to you. We offer disability discounts to people who have:

  • Mobility disabilities
  • Mental disabilities
  • Hearing disabilities
  • And more…

How To Redeem Your Discount

Contact us to prove your medical or military status within your account here at Kats Botanicals. Military personnel will be asked for a picture of their photo ID or DD214 discharge form. Individuals on disability will be asked to provide a picture of your social security disability award letter proving you have disability income. Every purchase you make afterward will automatically add a 15% discount to every order.

What is Your Policy on Lost, Stolen or Damaged Goods?

We provide our customers for the option to opt in to our guaranteed delivery service called Route.com. If you opt in you are covered for lost, stolen or damaged goods. When you checkout you will be given the chance to opt in for guaranteed delivery. Without selecting and paying for this option we might not be able to reimburse you for your lost, stolen or damaged product.

What Is Kratom?

Kratom, or Mitragyna Speciosa, is a tree native to countries such as: Malaysia, Myanmar, Papua New Guinea, and Thailand. It is best known for the leaves which distribute over 40 different psychoactive compounds. Farmers harvest our Kratom leaves from these trees where they then begin the process of cultivation, drying, and crushing.

Our Kratom leaf is ground into a fine powder (or crushed if desired) to be consumed several different ways. Kratom is not currently approved by the FDA and several states have already banned this plant.

Can I Use Kratom?

Anyone at least 18 years of age can use Kratom. If you reside in a state where Kratom remains legal you are eligible to buy kratom online or anywhere else. Kats Botanicals always tests our powder to ensure you are getting the best quality and purest form of the leaf. You know your body better than anyone else. If you have a health condition, please consult with your physician before consuming Kratom as there could be negative side effects.

Is Kratom Legal In My State?

Currently, Kratom powder is not legal in these states:

  • Alabama
  • Arkansas
  • Indiana
  • Rhode Island
  • Vermont
  • Wisconsin
  • Alton (IL)
  • Sarasota County (FL)
  • San Diego (CA)

If you live in any of these areas, Kratom is banned or has strict regulations on it. In the states in which Kratom has been banned Kats Botanicals cannot ship there. You are also welcome to discover more information about the legality of Kratom in your state.

Do You Do Lab Testing On Your Kratom Products?

Yes. We take our lab testing very seriously. Kats Botanicals wants to always ensure the purest product and the best quality. That means we want no heavy metals, chemicals, pesticides, bacteria, or pathogens in any of our Kratom leaf.

Will I Get Salmonella From Your Kratom?

You will not get salmonella from our kratom products. We rigorously do batch testing on all of our kratom products to ensure a clean and safe product. We also work directly with our partners in Indonesia to ensure good manufacturing practices standards are maintained.

Is Hemp Oil Safe?

Yes. Our Hemp oil is extracted from specific varieties of cannabis which is also known as hemp. Chemically, Hemp is one of 85 chemical substances known as cannabinoids, which are all found in the cannabis plant. Hemp is completely unrelated to the chemical chain which results in THC and is a legal cannabinoid which has been pronounced safe to consume at any concentration.

Will I Get High On Hemp Oil?

The active ingredient in marijuana is tetrahydrocannabinol (THC), which causes the “stoned” or “high” effect. Hemp oil does not cause this reaction. Please see the question above as some Hemp oil is made with small amounts of THC, this will cause a “high” feeling (and lead to a failed drug test). Our oil has .03 THC, however, it is not enough to make you feel high.

Still have a question? Contact us

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